Complete the club survey

Once a season, usually as it winds down, the club sends every family a member survey. It's the one time the club asks you directly how the season has gone: the club as a whole, and each of your child's coaches by name. The answers feed straight into decisions about coaching, communication and what the club runs next year, so an honest answer is worth more than a polite one.

• You'll only see the survey if you've been invited. There's no permanent Surveys tab, so the invitation is the way in.
• It's short. For a parent it's a handful of questions, and the Home card says five minutes. Senior players get a longer set.
• It's anonymous unless you choose otherwise at the very end.
• Your answers save on the phone as you go, so you can stop and come back. Start and finish on the same device, though: a draft on your phone won't follow you to a laptop.

The invitation arrives as a notification. For Harbourview's 2026 survey it read:

Your voice matters at Harbourview FC Please take a few minutes for the anonymous 2026 Club & Coach Survey before Sun 11 Oct — every response is read, and it genuinely shapes next season.

A card also appears on your Home screen, Have your say — it shapes next season, with the survey's name and anonymous · 5 min underneath. The button carries your deadline, for example Complete by Sun 11 Oct, so you can see how long you have without opening anything.

If you haven't finished as your deadline gets close, you'll get one reminder in the last two days, Still open: 2026 Club & Coach Survey, and that's the last you'll hear about it. If nobody in your family has answered by then, one of you may also get the reminder by email.

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The first screen makes two promises before you start (1): your answers are never linked to your account, and the committee reads every single response. Below them the club can add a short note of its own (2).

Both promises hold. Your scores and comments reach the club with no name attached, and nobody can look at a response and see who wrote it. The club does know whether you've completed it, which is how the reminders stop and how it knows the response rate. So "60% of families have replied" is something the club can say, and "the Smiths said this about their coach" is not.

Tap Start. It's one question per screen, with a counter at the top so you know how far in you are, and arrows beside it to go back and change an answer. Tapping a score moves you on by itself. The written questions have a Continue button, and every one of them can be left blank.

As a parent:

1. The club. How likely you are to recommend the club to a friend, from 0 (Not at all likely) to 10 (Extremely likely).
2. Why that score. The question adapts to your answer. A high score asks you to say a bit more about why, a middling one asks What can we do to make your score higher?, and a low one asks what you'd like the club to improve.
3. Each of your child's coaches. The same 0 to 10 question for every coach, by name, with their team underneath. Then a written follow-up asking why you rated them that way.
4. Any final suggestions for us? The open floor for anything else.

The written answers are the part that changes things. A score tells the committee something is wrong; a sentence tells them what.

As a senior player, you answer the same club and coach questions, then a longer set about your own experience: whether you see yourself playing here next season, the coaching and football programme, the facilities, and your wellbeing. Most are rated one to five, and a low rating opens an optional box to say why. The last question asks What are the biggest improvements the Club can make for the rest of this season and beyond? (Up to 3)

Two of the wellbeing questions are yes or no: whether the club environment has ever put your physical or mental health at risk, and whether you've felt unable to raise an issue with staff for fear of the consequences. Answer yes and an optional box asks what happened. What you write there goes only to the club's Member Protection Information Officer. The committee sees only how many people answered yes, never what anyone wrote, and the next screen shows you how to contact them if you'd like to talk.

The last step asks Want us to know it was you? It's there for the member who wants a reply, or wants their feedback taken as theirs. The switch, Share my details with the committee, starts off every time. Turn it on and the app shows you exactly what would be shared, under We'll share: your name, plus your children and their teams (for a senior player, your team). Leave it off and you stay anonymous. Your feedback counts the same either way.

Tap Submit survey. The closing screen says Thank you — that's recorded.

You can't edit or resubmit afterwards. Because responses are anonymous, there's no way to find yours and change it, so take an extra moment on the written answers before you submit.

The first screen shows Open until and the date. After that the survey can't take a new response, the Home card goes, and opening the link tells you the survey has closed.

If something important went unsaid, it doesn't have to wait for next year. Your team manager or the committee are always there, and anything about a child's safety or wellbeing has its own confidential route: raise a safeguarding concern.

• You saw Thank you — that's recorded, not an error.
• The Home card has gone.
• If you left Share my details with the committee off, your answers carry no name.