Surveys
Know exactly how your club feels.
Most clubs find out a family was unhappy when they don’t re-register. Clubhouse asks every parent and senior player once a year — anonymously — and turns what comes back into a score, a coach-by-coach picture, and a list of things to fix.
The score
One number for the club. One for every coach.
Net Promoter Score runs from −100 to +100, so it doesn’t flatter you the way a five-star average does. Clubhouse computes it for the club as a whole and for every head coach — then shows which cohorts are moving the club number, and by how much.
Club NPS
200
responses
46 named · 154 anon
How members scored
2613%
Detractors
5427%
Passives
12060%
Promoters
The club score, graded and trended
The headline NPS with a plain-English grade, the full 0–10 distribution of how members scored, and the movement on last year’s survey — so the committee sees the number and the shape behind it.
Coach results
Cohorts dragging the club score sit at the top.
Tom Baxter
U14 · 18 ratings
Priya Raman
U11 · 14 ratings
Elena Russo
U15 · 21 ratings
Dan Kouros
U12 · 16 ratings
Without the cohorts scoring negatively, club NPS would be +58.
Coach by coach, ranked by impact
Every head coach with their own NPS, their movement year on year, and the club NPS among the members who rated them — so the cohorts dragging the club score sit at the top of the table, not buried in an average.
Anonymity
Not a promise in the intro screen.
A property of the schema.
Members tell you the truth when they believe the survey is anonymous — and they can tell the difference between a claim and a design. Clubhouse stores who was invited and what was said in two sets of records with nothing joining them, and keeps only the date a response arrived, never the time.
Who we invited
640 members
- Notified · 640
- Reminded · 214
- Completed · 200
Names, accounts, delivery receipts
No join. By design.
What they said
200 responses
- Club score · 0–10
- Coach ratings · per coach
- Verbatims · free text
Submitted date only — no account, no timestamp
Opt in, never out
“Share my details with the committee” is off by default. Identity is only ever attached when a member chooses it.
Welfare comes first
Responses are screened as they arrive. Anything raising a welfare or safeguarding concern is flagged immediately for the MPIO.
The invitation
Sent once. Chased once. Done.
Open the survey and every parent in the junior and youth programs, plus every senior player, is invited in one go — the audience is built from your current squads, so nobody maintains a mailing list. It arrives as a push and sits in the app inbox, with a card waiting on the family’s home screen until it’s done.
Forty-eight hours before close, anyone who hasn’t answered gets one email. That is the entire chase — no weekly nags, no manual reminder lists, no volunteer working out who’s missing. The survey closes itself on the date you set.
Parents answer about the club and their child’s coach. Senior players get extra questions about retention, the football program, facilities and wellbeing — including a safeguarding question that routes straight to your member protection officer.
Have your say — it shapes next season
2026 Club & Coach Survey · anonymous · 5 min
Responses
200 of 640 invited
Push + inbox
The moment the survey opens
Home card
Waiting in the app until it’s done
One email
A single reminder, 48 hours before close
The read
Someone reads every response. It just isn’t you.
Free text is where the value is and where the work is. Clubhouse reads every verbatim and collates it into themes — each with its sentiment, how many members raised it, and whether it’s growing or shrinking against last year’s survey, with representative quotes underneath.
From those themes it drafts an executive summary written for a committee meeting, and suggests actions you can accept, edit or dismiss. Accepted actions become a tracker you work through, and next year they come back as “You said, we did” — which is how a survey stops being a survey and starts being a loop.
While the survey is still open you get a daily digest: how the response pace compares with last year and which themes are emerging. Results stay marked provisional until it closes, and small cohorts stay hidden until enough people have answered to keep them anonymous.
Themes from the feedback
Training pitch condition
Concern31 mentionswas 44“The back field is unplayable after rain — sessions get moved with no notice.”
Coach communication
Positive27 mentionswas 12Canteen and match-day experience
Mixed18 mentionsExecutive summary drafted · 4 actions suggested
The output
Ready for the meeting. Ready for the federation.
The committee report is one PDF: the score, the coach table, the themes, the executive summary and the actions the club has committed to. It’s generated live from the current results, so it’s never a stale export someone rebuilt the night before.
The FNSW evidence pack covers the Members Experience criterion — feedback collected, and feedback acted on. Raw responses export to CSV in randomised order with no names and no account links, for anyone who wants to cut the data themselves.
Exports
2026 Club & Coach Survey
Committee report (PDF)
NPS, coach table, themes, executive summary and committed actions.
FNSW evidence pack (PDF)
Members Experience criterion — feedback collected and acted on.
Raw responses (CSV)
Every response, in randomised order. No names, no account links.
Generated live from the current results — always anonymous
The quiet superpower
Retention is a sentiment problem.
Families rarely tell the club they’re leaving — they just don’t come back. An annual anonymous score, broken down by coach and tracked year on year, turns that into something you can see coming and do something about, months before registrations open.
We’re starting with one club. Yours could be next.
We’re opening the doors to a small number of clubs each season. Register your interest and we’ll be in touch when places open.