Surveys
Know exactly how your club feels.
One anonymous survey a year, turned into a club score, a coach-by-coach picture and a list of things to fix.
The score
One number for the club. One for every coach.
Net Promoter Score doesn’t flatter you the way a five-star average does — and Clubhouse computes it for the club and for every head coach.
Club NPS
200
responses
46 named · 154 anon
How members scored
2613%
Detractors
5427%
Passives
12060%
Promoters
The club score, graded and trended
The headline NPS with a plain-English grade, the full distribution, and the movement on last year.
Coach results
Cohorts dragging the club score sit at the top.
Tom Baxter
U14 · 18 ratings
Priya Raman
U11 · 14 ratings
Elena Russo
U15 · 21 ratings
Dan Kouros
U12 · 16 ratings
The cohorts scoring their coach negatively are costing you 11 points — club NPS would be +58 without them.
Coach by coach, ranked by impact
Every head coach with their own NPS and movement — the cohorts dragging the club score sit at the top, not buried in an average.
Anonymity
Not a promise in the intro screen.
A property of the schema.
Who was invited and what was said live in two sets of records with nothing joining them — anonymity as a property of the design, not a promise.
Who we invited
640 members
- Notified · 640
- Reminded · 214
- Completed · 200
Names, accounts, delivery receipts
No join. By design.
What they said
200 responses
- Club score · 0–10
- Coach ratings · per coach
- Verbatims · free text
Submitted date only — no account, no timestamp
Opt in, never out
“Share my details with the committee” is off by default. Identity is only ever attached when a member chooses it.
Welfare comes first
Responses are screened as they arrive. Anything raising a welfare or safeguarding concern is flagged immediately for the MPIO.
The invitation
Sent once. Chased once. Done.
Open the survey and every parent and senior player is invited in one go — the audience built from your current squads, not a mailing list.
- One reminder, 48 hours before close — that’s the entire chase
- It closes itself on the date you set
- A safeguarding question routes straight to your member protection officer
Have your say — it shapes next season
2026 Club & Coach Survey · anonymous · 5 min
Responses
200 of 640 invited
Push + inbox
The moment the survey opens
Home card
Waiting in the app until it’s done
One email
A single reminder, 48 hours before close
The read
Someone reads every response. It just isn’t you.
Clubhouse reads every verbatim and collates it into themes — sentiment, how many raised it, and whether it’s growing on last year.
- An executive summary drafted for the committee meeting
- Suggested actions become a tracker — next year they return as “You said, we did”
- Small cohorts stay hidden until they’re safely anonymous
Themes from the feedback
Training pitch condition
Concern31 mentionswas 44“The back field is unplayable after rain — sessions get moved with no notice.”
Coach communication
Positive27 mentionswas 12Canteen and match-day experience
Mixed18 mentionsExecutive summary drafted · 4 actions suggested
The output
Ready for the meeting. Ready for the federation.
The committee report is one PDF — score, coach table, themes, summary and actions — generated live from the current results.
- The FNSW evidence pack covers Members Experience: collected, and acted on
- Raw responses export to CSV — randomised, no names
Exports
2026 Club & Coach Survey
Committee report (PDF)
NPS, coach table, themes, executive summary and committed actions.
FNSW evidence pack (PDF)
Members Experience criterion — feedback collected and acted on.
Raw responses (CSV)
Every response, in randomised order. No names, no account links.
Generated live from the current results — always anonymous
The quiet superpower
Retention is a sentiment problem.
Families rarely say they’re leaving — they just don’t come back. A score tracked by coach, year on year, turns that into something you can see coming — and Retention & Re-signing runs the round itself.
We’re starting with one club. Yours could be next.
We’re opening the doors to a small number of clubs each season. Register your interest and we’ll be in touch when places open.