Set up your medical workflow

The medical portal is built around how a club physio or medical officer actually works in a representative programme: triage what's new, run the injury board, watch the wellness signal, cover match day, and keep the paperwork on the injury it belongs to. Where Clubhouse builds in a clinical rule, such as concussion stand-downs and the graduated return to play, it follows Football Australia's Community Sports Concussion Guidelines (April 2025) and the FIFA and IOC injury classifications, so the numbers are ones you can check.

Signing in takes you straight to the injury board, not a club dashboard. The Medical menu holds your work, in this order: Active Injuries (the board, and where you land), Triage, Wellness, Training, Workouts (only once your club has published S&C programmes), Injury History and Matches, with the club-wide Calendar alongside as on every staff menu. On a computer, the panel icon beside your club's crest at the top of the menu collapses it to icons only, which gives the board more room; hover the icons to see the names, and press the same icon to keep the menu open again.

Two things people look for that aren't menu items. Documents live on the injury they belong to: open the injury and they're in its Documents list. And triage notes are the Triage page itself. The full map, and what each role can see and do, is in the portal answer and roles and access.

Training and Workouts are your read-only view of the rest of the club: every upcoming session across the programmes, and who's completing their S&C programme. Where a player flags a niggle in a workout, you see what they wrote about it. Their coach doesn't.

The portal rewards the same short loop every day:

1. Triage first. Anything new from parents or coaches? Every note carries a recommended action (No action required, Monitor, Seek assessment or Clinic review) and an optional follow-up date. From there, Resolve closes a note that needed nothing, Link to Injury attaches it to an injury already on the board, and Escalate to Injury asks only for the body region, then carries the note onto a new Active injury and links the two. The triage answer has the detail.
2. Scan the board. The line above it is your summary: who's returning this week (an expected return to training in the next seven days), which reviews are overdue (the next review date has passed) and any wellness flags waiting. Each figure only appears when it isn't zero, so a quiet week shows no summary line at all, and that's the good week. A number on a card, such as 2 new, means the family added something you haven't read. Opening the injury marks it read.

dashboard.clubhouseapp.com.au

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1. Check Wellness. For squads doing daily check-ins, the watch list picks up low-mood streaks, run-down players and the ones quietly dropping off before anyone reports a thing. That routine has its own page.
2. File paperwork as it arrives. Reports and scans a family uploads land on their injury. Add your own with a Referral / report update from the injury details.

When a family reports an injury, it arrives in Pending Review with the player already held out, so review it promptly. After that, the status update lets you choose who hears with two separate switches, Player & family and Coaches & S&C: both, either or neither. The right people learn the right amount without a group chat. The notification table shows who learns what, and when.

Matches is the club-wide fixtures view: every programme's kick-offs, results and ladders, with read-only views of any round or match, so you know where you're needed without a spreadsheet. Injuries you assess at the ground go back on the injury board the same day, not on Monday, and a suspected concussion goes straight onto Football Australia's graduated return to play. Match day has its own page, and so does concussion.

A small number of the things you'll see aren't sporting injuries. Read recognising safeguarding concerns ahead of time, before you need it, and remember that the standard for escalating is reasonable grounds for concern, never certainty. The whole safeguarding path is on Safeguard your members.

• On a quiet day you can run the four-step loop in under fifteen minutes.
• Nothing sits in Triage overnight without a decision.
• Your coaches know they'll be told availability, not diagnosis, and have stopped asking for more.
• Match-day injuries are logged the same day, from the ground.