Welcome to the Medical portal

Full walkthrough: Set up your medical workflow in the guide covers this step by step.

Clubhouse's Medical portal is built around the way physios and medical officers actually work in Australian community football: triage what's new, manage the active injury board, look after match day, keep records straight for compliance, and communicate the right thing to the right people. This article is your map.

The medical surface follows Football Australia's National Concussion Guidelines and FIFA's medical standards (PHMQ, GRTP) where they apply. Where Clubhouse encodes a clinical decision (concussion stand-down periods, GRTP gates), we cite the source so you can verify it.

Signing in takes you straight to the medical board — there's no club dashboard to go through first. The sidebar holds these sections:

Two things that aren't sections, because people look for them as though they were:

• Documents — PHQs, certificates, GP letters and scans attach to the injury they belong to rather than sitting in a folder of their own. Open the player's injury and add them there. See Documents and PHQ.
• Notes — the triage notes are what Triage shows you; there's no separate Notes section.

On a computer, your club's crest sits at the top of the sidebar. The small panel icon beside it collapses the sidebar to icons only, and the red counts on Triage and Wellness become dots. Hover the collapsed sidebar to peek at the names without moving the page, and press the same icon to keep it open again. The choice is remembered on that computer, in every portal you use there.

A typical day for a club physio looks like this:

1. Check Triage — anything new from parents or coaches needing assessment? Create injuries from triage notes where warranted, or resolve those that don't.
2. Open the Active Injuries board — scan the columns. Anyone with an overdue review? Anyone returning this week? Update what needs updating.
3. Check Wellness — where squads run daily check-ins, this is where a quiet problem shows up before anyone reports it.
4. Matches (Saturdays / Sundays) — open the round view to see pre-match availability across every squad. Log on-field assessments and any new injuries from the day in real time.
5. Attach paperwork — review PHQs uploaded by families, mark new medical certificates as sighted, and attach reports to the relevant injury.

Notifications go out automatically when the right things happen — you shouldn't need to manually message coaches or parents about routine status changes. See Who gets notified about injuries, and when for the full matrix.

The Medical portal is visible to staff with the Medical module permission. Within that, what you can see and do depends on your role:

• Physio / Medical Officer — full clinical access. Log injuries, add updates, resolve, escalate, attach documents.
• MPIO — sees the safeguarding-tagged subset (child injury escalation, suspected non-accidental injury flags) plus everything a physio sees.
• Club admin / super-admin — sees everything for oversight, but shouldn't be making clinical updates unless they're also the physio.

For the detail of who sees what (including what's never visible to coaches and parents), see Who can see what in the Medical portal.

Medical records are sensitive. Clubhouse follows the Australian Privacy Principles (APPs) and the NSW Health Records and Information Privacy Act 2002. Information captured here is used for the player's care and the club's compliance obligations only — it's not shared externally without consent.

Coaches and parents see a deliberately simplified view: status, expected return date, treating practitioner. Nothing more. Clinical notes, internal observations, and safeguarding flags stay inside the medical group.

• The articles linked above cover each section in depth.
• For cross-cutting safeguarding questions, Safeguarding and child injury escalation and your club's MPIO are the right starting points.
• For technical issues, the troubleshooting article and your super-admin.