Reading member survey results

If your club has given you survey access, a Surveys item appears in your sidebar — under More at the end of the bottom bar on a phone. It opens the club's annual Club & Coach Survey: what parents and senior players said about the club, and about the coaching they get.

You see the same results the club's admins see. This is not a cut-down copy of their page; it is the same page in your portal, so you don't need a separate admin login to read it. For how survey access fits alongside the other grant-gated sections, see Use your extra access.

It is off by default for coaching staff. Survey results include free-text comments written in confidence and, occasionally, welfare disclosures, so a club super admin turns it on per person under Additional access on your staff record. If you think you should have it, ask a club administrator.

Once it's granted, reload the page — the item appears without you logging out.

This is the part worth being clear about, because people will ask you.

Responses are not linked to accounts. You cannot see who wrote a comment or who gave a score, and neither can the club's admins. A respondent may choose to attach their name, and only then does an identity appear against their response.

There is one further protection that affects you directly: written feedback about a team you're connected to is withheld from you. If you coached the team, or your own child plays in it, you see a short notice in place of the comments rather than the comments themselves. The scores still count towards the club's totals. It isn't a judgement about you — it's what makes it safe for a family to answer honestly.

Each survey is a row: its name, whether it's open or closed, how many people have responded, and the NPS score.

NPS is a single number from -100 to +100. It counts the share of people who rate the club highly and subtracts the share who rate it poorly. Anything above zero means more happy families than unhappy ones. Don't read too much into a small move between years — with a club-sized sample, a few points either way is noise. A score marked Provisional is an early read on a survey still in field, and will move.

Tap a row for four tabs:

• Results — the headline score, how it breaks down, and per-coach results.
• Feedback — what people actually wrote, grouped into themes, plus the senior-team and welfare views.
• Insights — a drafted summary and the improvement actions the club has committed to.
• Report — export the results as a PDF or CSV, for a committee meeting or an FNSW submission.

If the season's survey hasn't gone out yet, the list shows a Send survey button. It goes to every parent and senior player in the programmes you choose, each with a personal invite and a reminder before it closes. Before anything goes, it counts who will be notified by programme, shows the notification word for word, and names the count on the button, for example Send and notify 214 members. You can send to some programmes now and the rest later — the list shows what's still to go.

An open survey closes itself on its closing date. Close survey, at the foot of the Results tab, ends it early: it stops new responses and unlocks the full results, and it can't be undone.

Both actions come with the access you were granted. If you're unsure whether sending is your call rather than the club's, ask first — the survey goes to every family in the programmes you choose, and it can't be unsent.

Preview survey walks you through the real questionnaire exactly as a respondent sees it, without sending anything or recording an answer. Use it before a send to check the wording, and to answer "what are you actually asking them?" from a parent.

Where the club has both audiences, you can switch between the JDL and Youth (parent) and Seniors (player) versions.

• Look at the written comments before the score. The number tells you whether something changed; the comments tell you what.
• One angry comment is one family. A theme repeated by fifteen is a signal.
• Per-coach results are for development conversations, not league tables. Small squads mean small samples.