I can't access the coach portal — what should I do?

If you are having trouble accessing the coach portal, here are the most common issues and their solutions.

If you can log in but see a message saying no squads are assigned to you:

• Your club administrator has created your account but has not yet assigned you to a squad.
• Contact your club administrator and ask them to assign you to the correct squad(s).

Coaches log in using the Club Staff tab with an email address and password — not a mobile number.

If you are entering a mobile number, you are on the Parent / Player login tab. Switch to the Club Staff tab.

You do not have to reset it. On the Club Staff tab, tap Email me a code instead and we will send a 6-digit code to your email address. Enter the code and you are signed in — no password needed. This is the fastest way in, and it works even if you never set a password.

If you would rather set a new password:

1. Go to the login screen and select the Club Staff tab.
2. Tap Trouble signing in? beside the password field.
3. Enter your email address.
4. Check your inbox for a password reset link.

If no email arrives either way, check your spam/junk folder first. Both options send to the address your club has on file, so if that address is out of date, ask your club admin to correct it on your staff profile.

If the portal gets stuck loading:

1. Check your internet connection.
2. Try refreshing the page or force-closing and reopening the app.
3. If the problem persists, try logging out and logging back in.

Staff setup links last 30 days. Open the expired link anyway: the page recognises that it has lapsed and offers to email you a new link on the spot. You do not need to contact anyone at the club.

If the page instead says your account is already set up, go to the login screen and use Email me a code instead — that works whether or not you ever chose a password.

That's the normal path now. If your club has your mobile number, opening your invite offers to text you a 6-digit code; enter it and setup is done. You don't need a password, and you won't be asked to verify your phone separately afterwards — the code you just entered covers it.

If the number shown isn't yours, or you don't have that phone to hand, choose Create a password instead at the bottom of the screen. Ask your club administrator to update your mobile number so codes reach you next time.

Use Email me a code instead on the Club Staff tab, or ask for a code by phone. Both work without a password. If you'd rather have one, use Trouble signing in? on the login screen to set it. Change Password in Settings asks for your current password, so it only works once you have one.

If you have never received an invitation email at all, your club administrator needs to create a coach account for you. Reach out to them with your name and email address.