I can't see my child in the app — what should I do?

If you have logged in but cannot see your child, there are a few things to check.

If you see this message, your account is not yet linked to any players in the system. This usually happens because:

• Your club has not linked your mobile number to your family record. Contact your club administrator and ask them to check that your mobile number is correctly entered against your family record.
• You logged in with a different mobile number. Make sure you are using the same phone number that your club has on file for you.

Quick fix: Contact your club administrator with your name and mobile number. They can verify your family record and fix any linking issues on their end.

If your child is registered at the club but not appearing in the app:

• Pull down to refresh the home screen. The child list is cached for performance and may need a refresh.
• Check the player switcher. Tap your profile picture at the top of the screen. If you have multiple children, the one that is not showing may need to be selected from the list.
• The player may not be assigned to a squad yet. Your child will still appear in the app even without a squad, but some content like fixtures and training will be empty until they are assigned.
• Their squad's season has finished. If the row under your child's name reads "2026 season, finished", their squad has ended its season and nothing new is scheduled for it. Their place for next season is decided by the club; once they're placed, the new squad takes over.

This can happen if:

• Your family record was updated by the club and the link to your mobile number was accidentally removed.
• There was a data change at the club level.

In all cases, contact your club administrator — they can verify your family record and fix any linking issues on their end.